Once an order ships, you will receive an email with tracking information for your package. Please allow 5-7 business days for orders within the United States, 1-2 weeks to Canada, and 2-4 weeks to Europe.
If you would like to expedite your shipping option, you may do so at checkout. To change the shipping carrier (to UPS or FedEx) for an additional fee, please email or call us with your order details as soon as possible; we will do our best to accommodate your needs.
International Shipping
We currently ship domestically within the United States, and to the following countries:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, New Zealand, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, and the United Kingdom.
International shipping rates vary, based on weight and destination. Free shipping offers do not apply to international orders.
Sample shipping rates and estimated delivery (for 1 bottle):
|
United States |
Canada |
United Kingdom |
France |
Australia |
| Starting Rate |
$4.95 (USD) |
$13.75 (USD) |
$19.33 (USD) |
$19.33 (USD) |
$19.33 (USD) |
| Estimated Delivery |
5-7 Days |
1-3 Weeks |
1-3 Weeks |
1-3 Weeks |
1-3 Weeks |
Regulations and Customs
The prices stated on vitalplan.com do not include or reflect any duties, insurance costs, value added taxes, tariffs, or local taxes. Vitalplan.com cannot anticipate or estimate these costs. As the customer, you are responsible for paying these costs; please review your country’s Customs information before placing an order with vitalplan.com.
As regulations of natural product sales change constantly, we also recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.
We are not able to issue a refund of any kind for orders seized or destroyed by Customs unless the order is returned back to our warehouse in an undamaged and resalable condition. Refunds issued will be for the cost of the supplements only; shipping costs will not be reimbursed.
By ordering from vitalplan.com, you agree to the policies above. Vitalplan.com reserves the right to change these policies at any time and retains the right to refuse service to any customer at its sole discretion.
Return Policy
If you are not completely satisfied with your purchase for any reason, email us at [email protected] or call 800-951-2414 to receive a Return Authorization Form.
We offer a 100% refund on unopened supplements (minus Probiotic Blend) within 90 days of purchase, less the cost of shipping and handling. Refunds will be issued once we receive the returned products; any sales tax will be refunded in full.
For opened or used supplements, we offer a 50% refund within 90 days of purchase, less the cost of shipping and handling. Refunds will be issued once we receive the returned products; any sales tax will be refunded in full. To be eligible for a refund, the supplements must be returned in their original packaging (bottles) with the Return Authorization Form.
Program fees, books, and consultation calls are final sale.
These terms also apply to international returns.
Eligible Products
Refunds are only applicable for supplements bought online at vitalplan.com. If you purchased a Vital Plan product from a healthcare provider or a retail location, please contact them to discuss a return. If you have any questions or you would like to report a negative experience with one of our retail partners, please contact us.
Multiple Return Requests
If more than one return is requested by an individual within a 12-month period, Vital Plan may use discretion in processing additional return requests to ensure honorable use of the return policy.
Misshipments & Defective Products
If products are missing from your order or you received products that you did not order please contact us at [email protected] or call 800-951-2414 and let us know.
If you receive a faulty product (broken seal or expired product), please take a photo and email it to [email protected] We will do our best to remedy the situation as quickly as possible.
Return supplements (with form) to:
Vital Plan, Inc.
13000 Weston Parkway, #100-B
Cary, NC 27513
Customer Support is available Monday-Friday, 9:00am to 5:30pm EST.
Call us at 800-951-2414 or email [email protected]
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