SHIPPING & RETURNS
Orders placed before 12:00PM (ET) will ship out the same day and orders placed after 12:00PM (ET) will ship out the next day. Orders placed on Friday afternoon, Saturday, or Sunday will ship out on Monday. Once an order ships, please allow 5-7 business days for delivery.
All orders under the amount of $100 will be charged shipping as calculated by the US Postal Service. All orders over $100 will receive free standard shipping (5-7 business days). Our post carriers include USPS, UPS, and FEDEX.
After your order ships, you will receive a confirmation email with a tracking link for your package. If you have any questions about your order, please contact us.
We currently ship domestically within the United States and to select countries worldwide. For our international shipping details and a full list of countries that we ship to, please view our International Shipping Policy.
If you are not completely satisfied with your purchase—for any reason—we will gladly refund the full cost of the product, less the cost of shipping and handling. Return requests must be submitted within 90 days of your order date. If you have any questions about our return policy please call us at 800-951-2414 and we will be happy to assist you.
The Return Process
If you have a return, please call us at 800-951-2414 or email email@example.com and we will send you a Return Form. Please note that all returned bottles must be accompanied by a Return Form to receive credit.
Our 90-day money back guarantee extends to any purchase from VitalPlan.com, regardless of whether you opened and tried the product. We require that products be returned in the original packaging along with the Return Form; return requests without a supplement bottle are not eligible for a refund.
Only products purchased directly from VitalPlan.com fall under the 90-day money back guarantee. If you purchased a Vital Plan product from a healthcare provider or a retail location, please contact them to discuss your return. If you have any questions regarding the return process or you would like to report a negative experience with one of our retail partners, please reach out to us.
Multiple Return Requests
If more than one return is requested by an individual within a 12-month period, Vital Plan may use discretion in processing additional return requests to ensure honorable use of the return policy.
If products are missing from your order or you received products that you did not order please contact us at firstname.lastname@example.org or call 800-951-2414 and we will gladly assist you.
Your complete satisfaction is important to us. If you receive a faulty product (broken seal or expired product), please contact us immediately and we will ensure that the situation is quickly corrected.