Terms & Conditions

Physician-designed supplements raising standards
Dr. Bill Rawls

Vital Plan Terms & Conditions

Vital Plan, Inc. is committed to supporting customers in their pursuit of health restoration and a happier, healthier life. That being said, because the world of herbal therapy is vast and complex, it is important that you read these Terms & Conditions carefully before using our website or purchasing our products and/or services.

By using this website, you agree to be bound by these Terms & Conditions. If you do not agree to be bound by these Terms & Conditions, please do not use our website, products, and/or services. If you are a minor, you may only use this website under the supervision of your parents or legal guardian.

You must read, agree with and accept all of the terms and conditions contained in this user agreement (“Agreement”), which include those terms and conditions expressly set out below and those incorporated by reference, before you may purchase through or use vitalplan.com. This Agreement constitutes the entire agreement of the parties. This agreement is entered into by the customer (hereinafter “Customer” or “You”) and Vital Plan, Inc. (hereinafter referred to as “Vital Plan, Inc.,” “We,” or “Us”).

Please note that we may amend these Terms & Conditions at any time, without prior notice, by posting the amended terms on our site. It is your responsibility to review these terms for any changes. This Agreement is effective as of April 20, 2015. Thank you. — Vital Plan, Inc.

Health Disclaimer

The products and the claims made about specific products on or through this website have not been evaluated by the United States Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure or prevent disease. The information provided by Vital Plan through our website and/or product packaging is for informational purposes only and is not intended as a substitute for medical advice from a healthcare professional.

Please refer to the website and supplement bottles for warnings about individual supplements.

Do not use information from vitalplan.com to diagnose or treat any health problem or condition in place of any medication or other recommendations from a qualified healthcare professional. Even as you grow in your knowledge of natural and alternative therapies, always work with a qualified healthcare provider.

Consult your physician or other healthcare professional before taking or using any Vital Plan products if you have a medical condition or are taking ANY medications. There are certain serious conditions that require consistent blood levels of medications. Any change in diet can cause a change in your blood absorption, and an increase or decrease of the concentration of medicine in your blood as a result.

Women who are pregnant, planning to become pregnant, or breastfeeding should see a healthcare professional before starting an herbal regimen. Children under the age of 18 should also see a healthcare professional before starting an herbal regimen.

Intellectual Property

“Vital Plan,” and all logos, page headers, custom graphics and icons are trademarks and/or service marks owned by Vital Plan, Inc. Our website and email newsletters contain information, data, software, photographs, text, images, typefaces, and other material that are protected by copyrights, trademarks, or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future.

Limitation of Liability

Under no circumstances shall we or any other party involved in creating, producing, or distributing our website be liable for any direct, indirect, incidental, special or consequential damages or loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages) that result from (i) any delay, failure, interruption or corruption of our website or any data or information transmitted in connection with the use of this website, (ii) personal injury or death caused by your use or misuse of our website, (iii) the cost of procurement of substitute goods and services resulting from your use of any goods, data, information or services purchased or obtained or messages received or transactions entered into, through or from our website (iv) unauthorized access to or alteration of your transmissions or data, (v) statements or conduct of any third party on our website, or (vi) any other matter relating to our website. You hereby acknowledge that this paragraph shall apply to all content, merchandise, and services available through our website. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, liability is limited to the fullest extent permitted by law. Our liability, and the liability of our subsidiaries, employees, contractors, suppliers, and manufacturers, to you or any third parties, in any circumstance, is limited to the amount paid by you for any product, information or service purchased by you from us through our website.

Indemnification

You agree to indemnify, defend, and hold harmless us, our officers, directors, employees, agents, providers, merchants, sponsors, licensors and affiliates from and against all claims, actions, demands, judgments, losses, and liabilities (including, without limitation, costs, expenses and attorneys’ fees) by you or any third-party resulting or arising, directly or indirectly, out of content you submit, post to or transmit through our website, your use of our website, your connection to our website, your violation of these Terms & Conditions, or your violation of any rights of another person.

Legal Compliance

You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of our website, goods and/or services.

Arbitration

Any legal controversy or legal claim arising out of or relating to this agreement or our goods and/or services, excluding legal action taken by Vital Plan, Inc. to collect our fees and/or recover damages for, or to obtain an injunction relating to, Vital Plan, Inc. website operations and intellectual property, shall be settled by binding single-arbitrator arbitration in accordance with the Commercial Arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in Raleigh, North Carolina and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Vital Plan, Inc. may seek any interim or preliminary relief from a court of competent jurisdiction in Raleigh, North Carolina necessary to protect the rights or property of Vital Plan, Inc., pending the completion of arbitration. Should either party file an action contrary to this provision, the other party may recover attorney’s fees and costs up to one thousand ($1000.00) dollars. Parties agree that the Federal Arbitration Act, the United Nations Convention for the Enforcement of Commercial Arbitration Awards, and all other applicable laws and conventions apply to this agreement.

Other

This Agreement contains the entire agreement of the parties. This written agreement supersedes any and all oral negotiations and/or representations of the parties hereto made in relation to this transaction. This agreement neither confers nor creates any rights or responsibilities not specifically enumerated herein. This Agreement shall be subject to and governed by the laws of the State of North Carolina, with the exception of its conflict of laws provisions. Any waiver or forbearance by Vital Plan, Inc. of any breach (by Customer) of any provision of this Agreement shall not be construed as a waiver of any subsequent breach by Customer. This Agreement shall be binding upon the parties and their executors, administrators, successors, and assigns. If any provision of this Agreement is held illegal, invalid or unenforceable, such illegality, invalidity, or unenforceability will not affect any other provision hereof. Such provision and the remainder of this Agreement shall, in such circumstances, be deemed modified to the extent necessary to render the remaining provisions enforceable.

Customer Privacy

Vital Plan, Inc. is the sole owner of the information collected on this website. We will not sell, share or rent this information to other entities. Our website is designed with numerous precautions to protect usersʼ information. Sensitive information (such as a credit card account number) is protected by 128-bit Secure Socket Layer (SSL) encryption. In addition, access to users’ information is restricted within our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. The servers on which we store personally identifiable information are kept in a secure environment.

Shipping & Delivery

Placing & Tracking Orders
Vital Plan, Inc. strives to ship all orders within 24 hours of receipt. Orders placed before 12:00pm (EST) will ship out the same day and orders placed after 12:00pm (EST) will ship out the next day. Orders placed on Friday afternoon, Saturday, or Sunday will ship out the following Monday.

Once an order ships, you will receive an email with tracking information for your package. Please allow 5-7 business days for orders within the United States, 1-2 weeks to Canada, and 2-4 weeks to Europe.

Domestic Shipping & Handling Fees
All orders under the amount of $100 USD will be charged shipping as calculated by the US Postal Service. All orders over $100 will receive free USPS standard shipping for the 48 contiguous United States (excludes Alaska and Hawaii).

If you would like to expedite your shipping option, you may do so at checkout. To change the shipping carrier (to UPS or FedEx) for an additional fee, please email or call us with your order details as soon as possible; we will do our best to accommodate your needs.

International Shipping

We currently ship domestically within the United States, and to the following countries:

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, New Zealand, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, and the United Kingdom.

International shipping rates vary, based on weight and destination. Free shipping offers do not apply to international orders.

Sample shipping rates and estimated delivery (for 1 bottle):

United States Canada United Kingdom France Australia
Starting Rate $4.95 (USD) $13.75 (USD) $19.33 (USD) $19.33 (USD) $19.33 (USD)
Estimated Delivery 5-7 Days 1-3 Weeks 1-3 Weeks 1-3 Weeks 1-3 Weeks

Regulations and Customs
The prices stated on vitalplan.com do not include or reflect any duties, insurance costs, value added taxes, tariffs, or local taxes. Vitalplan.com cannot anticipate or estimate these costs. As the customer, you are responsible for paying these costs; please review your country’s Customs information before placing an order with vitalplan.com.

As regulations of natural product sales change constantly, we also recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.

We are not able to issue a refund of any kind for orders seized or destroyed by Customs unless the order is returned back to our warehouse in an undamaged and resalable condition. Refunds issued will be for the cost of the supplements only; shipping costs will not be reimbursed.

By ordering from vitalplan.com, you agree to the policies above. Vitalplan.com reserves the right to change these policies at any time and retains the right to refuse service to any customer at its sole discretion.

Return Policy

If you are not completely satisfied with your purchase for any reason, email us at info@vitalplan.com or call 800-951-2414 to receive a Return Authorization Form.

We offer a 100% refund on unopened supplements (minus Probiotic Blend) within 90 days of purchase, less the cost of shipping and handling. Refunds will be issued once we receive the returned products; any sales tax will be refunded in full.

For opened or used supplements, we offer a 50% refund within 90 days of purchase, less the cost of shipping and handling. Refunds will be issued once we receive the returned products; any sales tax will be refunded in full. To be eligible for a refund, the supplements must be returned in their original packaging (bottles) with the Return Authorization Form.

Program fees, books, and consultation calls are final sale.
These terms also apply to international returns.

Eligible Products
Refunds are only applicable for supplements bought online at vitalplan.com. If you purchased a Vital Plan product from a healthcare provider or a retail location, please contact them to discuss a return. If you have any questions or you would like to report a negative experience with one of our retail partners, please contact us.

Multiple Return Requests
If more than one return is requested by an individual within a 12-month period, Vital Plan may use discretion in processing additional return requests to ensure honorable use of the return policy.

Misshipments & Defective Products
If products are missing from your order or you received products that you did not order please contact us at info@vitalplan.com or call 800-951-2414 and let us know.

If you receive a faulty product (broken seal or expired product), please take a photo and email it to info@vitalplan.com. We will do our best to remedy the situation as quickly as possible.

Return supplements (with form) to:
Vital Plan, Inc.
13000 Weston Parkway, Suite 100-B
Cary, NC 27513

Customer Support is available Monday-Friday, 9:00am to 6:00pm (EST).
Call us at 800-951-2414 or email info@vitalplan.com.

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