Refund policy

Return Policy

We offer a satisfaction guarantee on all of our products. If you have any questions or concerns about a Vital Plan product, we encourage you to reach out to our support team, at 800-951-2414 or info@vitalplan.com, who can help resolve most issues. If you would prefer to return your product, please complete the return authorization form and mail it back to us along with your product. 

We offer a 100% refund on unopened supplements within 90 days of purchase, less the cost of shipping and handling. Refunds will be issued once we receive the returned products; any sales tax will be refunded in full.

For opened or used supplements, we offer a 50% refund within 90 days of purchase, less the cost of shipping and handling. Refunds will be issued once we receive the returned products; any sales tax will be refunded in full. To be eligible for a refund, the supplements must be returned in their original packaging (bottles) with the Return Authorization Form.

Program fees, books, and consultation calls are final sale and will not be reimbursed.

These terms also apply to international returns.

Eligible Products
Refunds are only applicable for supplements bought online at vitalplan.com. If you purchased a Vital Plan product from a healthcare provider or a retail location, please contact them to discuss a return. If you have any questions or you would like to report a negative experience with one of our retail partners, please contact us.

Multiple Return Requests
If more than one return is requested by an individual within a 12-month period, Vital Plan may use discretion in processing additional return requests to ensure honorable use of the return policy.

Misshipments & Defective Products
If products are missing from your order or you received products that you did not order please contact us at info@vitalplan.com or call 800-951-2414 and let us know.

If you receive a faulty product (broken seal or expired product), please take a photo and email it to info@vitalplan.com. We will do our best to remedy the situation as quickly as possible.

Return supplements (with form) to:
Vital Plan Fulfillment Center
510 Pylon Dr.
Raleigh, NC 27606

Customer Support is available Monday-Friday, 9:00am to 5:30pm (EDT).
Call us at 800-951-2414 or email info@vitalplan.com.