This role provides critical day‑to‑day support for our customer support team and works closely with our Community Manager and Director of Customer Success to ensure members feel welcomed, supported, and confident as they move through RESTORE180™.

RESTORE180™ is a 6‑month guided health recovery program that combines functional health principles, personalized support, potent herbal formulations, and a deeply engaged member community. We believe healing happens best when people feel informed, supported, and genuinely cared for — not rushed or treated like a ticket number.

You’ll be trained across our core platforms — Gladly (customer support), Mighty Networks (community and program delivery), and supporting tools — and will play a hands‑on role in member onboarding, communication, and ongoing program support.

As our programs grow, this role has clear potential to expand in scope and responsibility.

RESTORE180™ Program & Community Support

• Onboard new members into the RESTORE180™ Premium section of the Vital Plan Network, ensuring a smooth and welcoming start
• Provide ongoing member support and troubleshooting throughout Phases 1–3 of the program
• Moderate private chat communities across all phases
• Answer general member questions and escalate issues beyond your scope to ensure timely, thoughtful support

Calls, Events, & Content Posting

• Facilitate and support weekly group coaching calls in collaboration with Vital Plan health coaches (Phases 1–3)
• Run Zoom meetings and serve as a warm, professional, front‑facing presence with members on video
• Coordinate editing and posting of call replays and other recorded events

Customer Support & Member Care

• Respond to customer inquiries via Gladly (email and chat), including ordering, account questions, and program access troubleshooting
• Provide timely, empathetic, and accurate responses aligned with established support guidelines
• Escalate issues appropriately and coordinate with internal teams when needed

Operational Support & Collaboration

• Support the Director of Customer Success with day‑to‑day Premium Plan community operations
• Assist with tracking RESTORE180™ customer progress
• Provide backup coverage for the customer support team during high‑volume periods
• Maintain strong organization and attention to detail across systems and communications
• Flag recurring issues, unclear documentation, or opportunities to improve the member experience

Experience & Skills

• 1–3+ years of experience in customer support, program support, or community‑focused roles
• Experience with help desk or customer support platforms (Gladly and Mighty Networks are a plus)
• Experience supporting online communities, memberships, or coaching programs
• Comfortable running Zoom meetings and being customer‑facing on camera
• Familiarity with Shopify, Google Workspace, or similar tools is a plus
• Prior experience with Vital Plan or the RESTORE180™ program is preferred but not required

Schedule & Structure

• Approximately 20 hours per week, with potential for future full‑time growth based on role and company needs
• Some availability during core U.S. business hours (Eastern–Pacific time zones) is required
• Remote role; local candidates preferred but not required
• Hourly position
• Reports to: Director of Customer Success

Who You Are

• Highly organized with strong attention to detail
• Tech‑savvy and comfortable learning new platforms quickly
• A clear, warm communicator — both written and on video
• Reliable, proactive, and comfortable working independently
• Passionate about helping people recover from chronic illness and aligned with Vital Plan’s mission

Who We Are

Vital Plan’s mission is to help people take control of their health by offering a clear, practical path grounded in cellular healing and microbial defense. Through evidence‑informed herbal formulations, education, and human‑centered guidance, we support individuals in moving beyond symptom management toward durable improvements in how they feel and function.

Founded by Dr. Bill Rawls, a renowned expert on chronic Lyme disease and related illnesses, Vital Plan brings together science‑based education, nature‑rooted solutions, and personalized support. We’ve helped over 12,000 customers improve their health through our signature Restore Kit, and in March 2025 we launched RESTORE180™ to build on that foundation with deeper, guided support.

As a company, we value:

• Empathy and human‑centered service
• Clear systems and thoughtful communication
• Personal ownership and follow‑through
• A genuine passion for helping others heal

If you’re energized by meaningful work, enjoy supporting people through real transformation, and like being part of a collaborative, growing team, you’ll feel at home here.

How to Apply

👉 Apply here: https://vitalplan.typeform.com/jobapp

• A résumé is required.
• No separate cover letter is needed — the application includes a few short questions in place of a traditional cover letter.
• Applications are reviewed on a rolling basis.

Vital Plan is an equal opportunity employer (EEO). We welcome applicants and employees of all genders, races, backgrounds, orientations, and nationalities. We believe diverse perspectives strengthen our team and are committed to complying with all applicable federal, state, and local employment laws.

Email info@vitalplan.com