Shipping policy
Shipping & Delivery
Placing & Tracking Orders
Vital Plan, Inc. strives to ship all orders within 24 hours of receipt. Orders placed before 12:00pm (EST) will ship out the same day and orders placed after 12:00pm (EST) will ship out the next day. Orders placed on Friday afternoon, Saturday, or Sunday will ship out the following Monday.
Once an order ships, you will receive an email with tracking information for your package.
Domestic Shipping & Handling Fees
All orders, for the remainder of 2020, receive free USPS standard shipping for the 48 contiguous United States (excludes Alaska and Hawaii).
If you would like to expedite your shipping option, you may do so at checkout.
Sample shipping rates and estimated delivery:
| Criteria | Listing | Time in Transit | Charge |
| Books (Default) | USPS Media Mail | 2-8 Business Days | $3.95 |
| $0 - $99.99, Excluding Books (Default) | Ground Delivery | 2 - 6 Business Days | $4.95 |
| $100+ (Default) | Ground Delivery | 2 - 6 Business Days | Free |
| Optional choice | Express | 1-2 Business Days, Guaranteed | $24.95 |
| Optional choice | Overnight | Overnight | $39.95 |
International Shipping
We currently ship domestically within the United States, and to the following countries:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, New Zealand, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, and the United Kingdom.
International shipping rates vary, based on weight and destination. Free shipping offers do not apply to international orders.
Sample shipping rates and estimated delivery (for 1 bottle):
| FedEx Economy International - Canada | 2-5 Business Days | $21.00 |
| FedEx Economy International - Rest of World | 2-5 Business Days | $35.00 |
| USPS First Class International - Canada | 10 -18 Business Days | $21.00 |
| USPS First Class International - Rest of World | 10 -18 Business Days | $35.00 |
| FedEx International Priority | 1-3 Business Days | $60.00 |
Regulations and Customs
The prices stated on vitalplan.com do not include or reflect any duties, insurance costs, value added taxes, tariffs, or local taxes. Vitalplan.com cannot anticipate or estimate these costs. As the customer, you are responsible for paying these costs; please review your country’s Customs information before placing an order with vitalplan.com.
As regulations of natural product sales change constantly, we also recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.
We are not able to issue a refund of any kind for orders seized or destroyed by Customs unless the order is returned back to our warehouse in an undamaged and resalable condition. Refunds issued will be for the cost of the supplements only; shipping costs will not be reimbursed.
By ordering from vitalplan.com, you agree to the policies above. Vitalplan.com reserves the right to change these policies at any time and retains the right to refuse service to any customer at its sole discretion.